Using Innovation and Technology to Improve City Services

May 03, 2015

Cities are using existing technology initiatives to make data more accessible, according to a recent IBM study.

In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

• The policies, platforms, and applications that cities use for different purposes, such as public engagement, streamlining the issuance of permits, and emergency response
• How cities can successfully partner with third parties, such as nonprofits, foundations, universities, and private businesses to improve service delivery using technology
• The types of business cases that can be presented to mayors and city councils to support various changes proposed by innovators in city government

Source: 
IBM